About One Roof
Q: What is the role of One Roof Property Management? A: One Roof Property Management’s is the liaison between the homeowner and the residents. We keep both of their interests at heart. Our responsibilities include screening and placement, rent collection, enforcement of lease terms, and coordination of maintenance and repairs required. All decisions beyond the lease agreement's scope require property owner approval. Our job often requires us to mediate between residents, property owners, and vendors within the local laws and lease agreements. Many times, complex situations require equally complex solutions, and in those scenarios, our goal is to find common ground to find an outcome that benefits all the involved, recognizing compromises may be necessary. While the absence of maintenance issues cannot be guaranteed by anyone, be assured we are committed to addressing them professionally, ethically, and with the appropriate urgency.
Regarding Vulgar, Abusive, or Threatening Language At One Roof Property Management, we have a zero-tolerance policy towards disrespectful communication. Our staff reserves the right to disengage with residents exhibiting such behavior. Any resident engaging in vulgar or abusive communication may face lease non-renewal.
If you're interested in renting
Q: What are your requirements? A: Generally speaking, all of the following are considered before approving an applicant: Income: The applying household should make at least three (3) times the cost of the rent. This means all applying adults with an income must put their income together and the result must be at least the monthly cost of the rent times three. Employment history: Long-term employment greatly improves your chances of approval. The standard for a good applicant is 2 years with the same employer. Confirmation that an applicant is likely to remain employed also makes the application more solid. Rental history: It is important for us to know the properties we manage will be in good hands. We verify this by speaking to people you previously rented from. A good referral from previous landlords is ideal for a good application. A prior eviction is not necessarily a deal-breaker, as long as it happened at least three (3) years before the application, and it can be verified that the debt has been settled. Background check: We think people deserve second chances, so having a background is not immediately a deal breaker. We are generally willing to work with misdemeanors but not felonies. We also have a zero-tolerance policy for sexual offenses. If you have doubts about your background being an issue for the approval of your application, it’s probably best to ask before submitting an application.
Q: What about Credit Score? A: We do not have a specific Credit Score requirement to approve an application, but unpaid debts, collections, and bankrupcies may be reasons to deny an application.
Q: Do you accept pets, and what are the fees? A: Every property owner may choose to accept or not pets in their properties. It often varies on a case to case basis. There is a deposit and a monthly fee for each pet approved to live in the property, as detailed: -Small dogs and cats: $250 deposit and $25 monthly fee. -Medium-sized dogs: $350 deposit and $35 monthly fee. -Big dogs: $500 deposit and $50 monthly fee. Emotional Support Animals are exempt from these charges, but they must be properly registered as ESA's.
Q: Do you require a security deposit? A: Yes. We always require a security deposit equal to 1 month’s rent. In cases where the rental requirements are not fully met, a tenant may be approved under the condition of paying an extra amount of deposit.
Q: What rentals do you have available? A: You can check our most current list of rentals following the link below.
Q: How do I schedule a showing? A: Simply follow the steps following the link below or call 816-200-7145.
Q: I liked the property, how do I apply? A: Select “Apply Now” next to the property you want to apply for following the link below.
Q: What’s the application fee? Is it refundable? A: There is a $50 non-refundable application fee for our applications.
Q: How long until my application is approved or denied? A: After we receive your application, the team in charge of applications will start the verification process. We will try to reach out to the relevant people you have listed in your application, such as your current or previous property managers and supervisors at your job. The time it will take for the approval of your application will be directly related to how long it takes us to speak with these people. It can be a couple of days, or up to a week. After a week, applications may be denied by default of verification.
Q: I was approved! Now what? A: These are the next steps: 1. Read and sign the lease that will be sent to your email. 2. Pay for the security deposit. This will ensure the unit will not be offered to someone else. 3. Use the signed lease to switch any utilities that will be your responsibility under your name. We will provide instructions to help you with this. 4. Pay the first month’s rent and schedule your move-in date with your leasing agent.
Q: Will the condition of the property be documented on the move-in date? A: Absolutely. Our team will conduct an inspection at the time of move-in and handover of the keys, which will consist of a walk-through of the property with you while it’s been documented through photos, and you will have a chance to report any issues for the record should there be any.
Q: Will the owner undertake any updates or extra cleaning before my move-in? A: All properties undergo professional cleaning before move-ins take place. You will receive the unit "as-is," identical to when you viewed it unless there was an issue then that was reported and corrected. No cosmetic enhancements, updates, or additional cleaning will be conducted. Any maintenance issues discovered during move-in will be serviced upon submission through your maintenance portal.
After Move-In
Q: How do I pay my rent? A: We do not take cash directly. You can make online payments via your resident portal.
Q: What if I want to pay with cash? A: You can use a payslip at the register of any 7-Eleven, Walgreens, Walmart, or CVS to pay with cash. You can get the payslip from your resident portal or anyone in our team would be happy to assist you with one.
Q: What’s your late fee policy? A: A $50 late fees are automatically added to your ledger if there’s any outstanding balance in your account by the end of the 5th of every month.
Q: Can my late fees be waived? A: At One Roof, we prioritize our residents’ well-being and appreciate when you communicate with us. If you know you will be behind rent one month, talk to us. Let us know what is happening and when you’re catching up. At our team’s discretion, we may waive your late fee if you’re usually on time but are having a rough month and need help to readjust.
Q: Is my rent payment always applied to rent? A: Payments are applied to the oldest balance first. If you have any other balance such as an unpaid late fee , utility fee, or similar, your payment will be applied to those first. This means that you may still owe rent if you submit payment only in your rent amount, but have an outstanding fee balance.
Maintenance Requests (Work Orders)
First review this helpful guide: Troubleshooting for Common Maintenance Issues. If you didn’t find the help you needed, call/text 816-312-5374. Our maintenance line is available 24/7/365.
You can also use your online portal to submit a service request.
Q: I have an emergency, I need help! A: Call 911 if the emergency is an immediate threat or concern for your safety or anyone else who lives on the property. Anything such as a fire, flood, or criminal activity in your home or nearby, should be reported to the authorities first, and us second. In case there is flooding, shut off your main water valve and call our maintenance line at 816-312-5374. If the case of the smell of gas, call your local gas company and go outside until they arrive and ensure it is safe to enter the property again. If your HVAC system is not working, call 816-312-5374. Please keep in mind that during extreme weather events, there will be a much higher demand, and our ability to service everyone is limited. Requests will be prioritized based on urgency and date of submission.
Q: Can I submit maintenance requests directly to One Roof staff or their contractors? A: No. All service requests must be submitted via the proper channel outlined above. Not doing so risks them being overlooked and causing delays. Work orders submitted using the correct channels are always reported and received by an entire maintenance team that will ensure the issues are properly serviced. One Roof Property Management will not be responsible for maintenance requests that are not reported through the official channels.
Q: I’m not happy with the repairs that were done! A: First, take a deep breath, we’re here to help you. We work with local skilled labor based on their reputation, work record, availability, and overall suitability for the job. However, this doesn’t always guarantee the results we all expect and want. We appreciate any feedback you can provide on a job that was performed. Please send a detailed report about the issues with the service provided to pm@oneroofkc.com. Include a description of the issue.
Q: Can I do the repairs myself and deduct it from the rent? A: No. As a resident, you should always troubleshoot simple problems like flipping a breaker or clearing a clogged toilet, but anything more complex than that needs to be left to be done by licensed and insured professionals. Bypassing the normal channels will also eliminate the possibility of getting any kind of compensation for whatever work you decide to do on the property.
Q: Why was I charged for repairs? A: Most of the time, the owner will pay for any repairs needed in the home. That is especially the case for any issues that affect the livability of your home.
General Issues
Q: I need to talk to the owner directly. A: The owner’s information is as private as yours is to any third party that may request it from us. We are not authorized to share it but we will rely your concerns and will let you know the owner’s answers.
Q: I no longer agree with one of the terms in my lease. A: Lease agreements are a legal tool put in place to protect all parties’ best interests, and they imply contractual obligations. Residents have the opportunity to review the lease terms and are within their right to decline to sign it and abandon a renting process if they disagree with the lease terms. Once signed, all parties are expected to uphold the terms in the lease agreement, and use any legal means to do so.
Q: I’m upset about something, who should I call? A: First of all, we want to help you. It’s what we do! So please take a deep breath, and consider writing an email or a string or text first. Written format is the best way to explain your concerns and get to the root of the problem, which can be lost during a heated phone conversation. Most importantly, it’ll guarantee there is a written record of the problem, which will help us help you.